AI for retailers and brands
Limited time · 40% off an audit. Terms
Most AI pitched at retail is about the storefront. The hours go somewhere less visible: the inbox, the exception queue, the spreadsheet reconciling two systems that disagree. A short, fixed-price audit of that work, then a build that handles it.
The storefront is not where the time goes
Retail runs on a long tail of small repeated decisions, each needing a person who knows the answer:
- Where is this order, and why did that one not ship
- Does the listing match what is in the pack
- Is the stock number right
Platforms help, but they do not remove the handoffs between them — and the handoffs are where the hours sit, usually patched by a spreadsheet maintained by hand. The audit maps them before anything gets built.
Where retail and brand hours usually go
The ones that come up most often. Yours will differ in the details.
Customer service triage
The same questions all day in different words, each needing a lookup first.
Order exceptions
Stuck, split, short-shipped. Today a customer finds them — the most expensive way.
Product content across channels
Titles, bullets and images per channel, each with its own rules. One spreadsheet, one long memory.
Inventory reconciliation
The warehouse says one number, the channels another. Someone decides on a Friday.
Returns and claims
Accept, refuse or refund — mostly rule-based, with a few genuinely hard calls.
Supplier and PO chasing
Chasing confirmations and ship dates by email, then typing the answers into another system.
The cheapest order exception is the one you catch before the customer does.
The audit prices each opportunity in your own numbers, with a downside case beside it. A missed exception costs a refund, a replacement and a review.
When a workflow is not ready — scattered data, a process that changes every time — the report says so plainly instead of selling you a build that will break.
Built on what you already run
No new platform, no migration, no rebuild.
Built against the systems you have — Shopify, Amazon, NetSuite, ShipStation, a 3PL portal, whatever you ended up with. Everything runs in accounts you own.
Where a tool you already pay for has an AI feature nobody switched on, we switch it on rather than build a replacement. The audit inventories your software first.
On customer-facing automation
Anything a customer sees keeps a human in the loop. A wrong answer sent automatically costs more than the hour it saved — in retail it arrives attached to a public review.
We have run this operation ourselves
This one we have lived: our founder co-founded an ecommerce business in 2013 and ran multichannel brands full time from 2019 to 2026, with their own money on the line.
That work produced the integration linking order processing to the sales channels and the warehouse, plus agents for support triage, listing generation, inventory reconciliation and order exceptions — four of the six workflows on this page.
We can show you those builds running on a call. There is 40% off an audit for a limited time.
Start small if you prefer
A $999 Workflow Review takes one workflow — the support inbox, say — and tells you what it costs you and whether it is worth automating. Credited in full against an audit.
Limited time · 40% off an audit. Terms